By introducing physical and digital nudge concepts for Telenor in-store environments, we increased sales of selected cell phones by 40% and accessories by more than100 %. Lastly, we increased customer satisfaction by 65%.
Self-service has become an essential component of the telecommunications industry, offering numerous advantages to both customers and service providers. Through self-service solutions, customers gain convenience, control, and flexibility, while telecommunication companies benefit from operational efficiencies, cost savings, and enhanced customer satisfaction. As technology continues to advance, self-service will play an increasingly vital role in shaping the telecommunications landscape, driving digital transformation, and meeting the evolving needs of consumers.